Avmax Careers - Canada
  • Engineering- YYC
  • Calgary, AB, CAN
  • Salary
  • Full Time

Avmax Group offers a competitive compensation package including an optimal benefits plan and pension plan.


The Aircraft Field Service Representative reports directly to the Engineering Manager.

Core Competencies

  • Critical thinking, troubleshooting, root cause analysis, and problem-solving skills
  • Extensive knowledge of aircraft modification, maintenance, and operational procedures
  • Effective decision-making and judgement
  • Effective task/time management
  • Effective written and verbal communication in English
  • Computer literacy with Microsoft Office and AutoCAD
  • Team player with excellent interpersonal skills

Duties & Responsibilities

Customer Support

  • Work directly with internal and external customers to provide technical support and solutions to issues that arise from working with STCs and other engineering technical documentation.
  • Liaise with other members of the Engineering team to develop solutions to customer issues that require changes to the technical documentation.
  • Generate and/or revise technical documentation as required to address issues.


  • Document and coordinate engineering change requests and additional work requests from clients.
  • Ensure all design and administrative paperwork related to changes are maintained in accordance with the company Design Approval Procedures Manual and Engineering Procedure Manuals.
  • Liaise with suppliers and vendors as required.

Other Duties

  • Assist with design and certification work as workload allows.
  • Any other duties as may be assigned by the Director of Engineering and/or Engineering Project Manager(s).

Key Performance Indicators

  • Adherence to regulatory requirements and company policies.
  • Maintenance of the necessary knowledge and technical competency to carry out assigned tasks.
  • Ability to communicate effectively and constructively with customers and colleagues.
  • Ability to demonstrate good judgment and decision making.
  • Ability to identify, analyze, and solve technical problems.
  • Ability to project a professional appearance and demeanor in all interactions and represent the company in a positive light.
  • Ability to manage tasks in a logical and organized fashion with clear documentation.


  • AME "E"-License preferred, "M" and "S" ratings will also be considered.
  • Must be able to effectively communicate in English (both written and verbal). Additional languages will be considered an asset.
  • Knowledge of aircraft systems required.
  • Must be computer literate and proficient in Microsoft Office Suite and AutoCAD, Solidworks experience an asset.
  • Willing to travel domestically and internationally when necessary.
  • Must have a valid driver's license as site visits are involved.
  • Knowledge of aircraft certification procedures an asset.
  • Familiarity with Transport Canada, FAA and EASA aircraft design standards an asset.


  • Minimum 5 years of aircraft modification and maintenance experience.
  • 1 year of related design experience preferred.
  • 1 year of related customer service experience preferred.
  • Demonstrated capability and competency in field of expertise.
  • Demonstrated capability in MS Office and AutoCAD software.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Avmax Group offers a competitive compensation package including an optimal benefits plan and pension plan.

Avmax Group Inc. is dedicated to, and prides itself on being an equal opportunity employer. We celebrate and welcome the diversity of all of our employees. Avmax Group Inc. has specific policies in place to prevent discrimination in our hiring practices on the basis of the protected grounds dictated by Canadian legislation. We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.

In order to be in compliance with the law, employees must be legally eligible to work in Canada.

Avmax Careers - Canada
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